Terms of Service

Welcome to Enigma Collective! These Terms of Service ("Terms") govern your use of our website, the purchase and access to our online course, and participation in our online network offered by Enigma Collective ("Enigma Collective," "we," "us," or "our"). By accessing or using our website, enrolling in our online course, and participating in our online community, you agree to be bound by these Terms. Please read them carefully before proceeding.

Account Creation and Responsibilities

1.1 Account Creation:

To access our online course and participate in our online network, you may be required to create an account. You must provide accurate and complete information when creating your account and keep your account credentials secure. You are solely responsible for any activity that occurs under your account.

1.2 Age Restriction:

You must be at least 18 years old or the age of majority in your jurisdiction to create an account, enrol in our online course, and participate in our online community. By creating an account and using our services, you represent and warrant that you meet the age requirement.

Online Course

2.1 Description and Access:

Enigma Collective offers an online course on sales education. The course includes instructional materials, videos, assessments, and other resources to facilitate your learning experience. Upon enrolment, you will be granted access to the course content for the specified duration, as outlined on our website.

2.2 License and Restrictions:

By enrolling in our online course, Enigma Collective grants you a limited, non-exclusive, non-transferable license to access and use the course content for your personal or professional development. You agree not to reproduce, distribute, modify, or create derivative works based on the course content, except as expressly permitted by Enigma Collective.

2.3 Prohibited Uses:

You may not:

- Share, sell, lease, sublicense, or otherwise transfer your access to the course content to any third party.

- Use the course content for any commercial purposes or to develop competing products or services.

- Engage in any activity that violates any applicable laws, regulations, or third-party rights.

Online Community

3.1 Access and Participation:

As part of our services, Enigma Collective provides access to an online community where participants can engage in discussions, share insights, and seek support related to the course and relevant topics. By participating in the online community, you agree to abide by any additional community guidelines or rules provided by Enigma Collective.

3.2 User Conduct:

When participating in the online community, you agree to:

Treat all community members with respect and refrain from engaging in any form of harassment, discrimination, or offensive behaviour.

Maintain confidentiality and respect the privacy of other community members.

Use the community for lawful purposes and refrain from posting or sharing any infringing, defamatory, or inappropriate content.

3.3 Moderation and Content Removal:

Enigma Collective reserves the right to moderate the online community and remove any content that violates these Terms or the community guidelines. We may also suspend or terminate your access to the online community if you engage in repeated or severe violations of these Terms or disrupt the community's harmony.

Payment and Refunds

4.1 Pricing:

The price for our online course and access to the online community is listed on our website and is subject to change without notice. All prices are stated in the applicable currency, and you are responsible for any applicable taxes or fees associated with your purchase.

4.2 Payment:

You may be required to provide payment information to complete your enrolment and access to the online community. By providing such information, you represent and warrant that you are authorised to use the payment method and authorise us to charge the specified amount for your purchase.

4.3 Refunds:

We offer a refund policy for our online course, as specified on our website. If you are not satisfied with the course or access to the online community, you may be eligible for a refund within the specified timeframe. Please refer to our refund policy for more details on the eligibility and process for requesting a refund.

Refund Policy - Enigma Collective Ltd

Thank you for choosing Enigma Collective Ltd. We strive to provide exceptional services and products to our valued customers. We understand that circumstances may arise where a refund is necessary. Please review our refund policy carefully to ensure you are comfortable with the terms before making a purchase. By proceeding with the purchase, you agree to abide by the terms outlined below.

5.4 Refund Eligibility

We offer refunds for purchases made through our website within 14 days of the original purchase date, subject to the conditions mentioned in section 2.

To be eligible for a refund, the purchaser must not have completed more than 20% of the program provided by Enigma Collective Ltd.

5.5 Refund Exclusions

Refunds will not be issued for purchases made beyond 14 days from the original purchase date.

Refunds will not be provided if the purchaser has completed more than 20% of the program.

Refunds will not be granted for any services or products not directly offered by Enigma Collective Ltd.

Refunds will not be given if the purchaser has violated the terms and conditions, including any prohibited actions outlined by Enigma Collective Ltd.

5.6 How to Request a Refund

To initiate a refund request, the purchaser must contact Enigma Collective Ltd’s customer support team via email at info@enigmacollective.io within 14 days of the original purchase date.

The refund request must include the purchaser's full name, contact information, order number, and a brief explanation of the reason for the refund.

Enigma Collective Ltd will review the refund request and respond to the purchaser within a reasonable timeframe.

5.7 Refund Processing

If the refund request is approved, Enigma Collective Ltd will process the refund within 3-5 business days of the approval.

The refund will be issued using the original payment method used for the purchase unless otherwise specified.

Enigma Collective Ltd reserves the right to refund the purchase amount minus any applicable fees or charges.

5.8 Modifications and Termination

Enigma Collective Ltd reserves the right to modify or terminate this refund policy at any time without prior notice.

Any modifications made to the refund policy will be effective immediately upon posting on Enigma Collective Ltd website.

Please note that by continuing with the purchase, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this refund policy. If you have any questions or concerns regarding this policy, please contact our customer support team at info@enigmacollective.io before making a purchase.

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Intellectual Property

6.1 Ownership:

Enigma Collective retains all ownership rights and intellectual property rights in the online course, online community, and associated materials, including but not limited to the course content, community discussions, and trademarks. Your enrolment and participation do not grant you any rights, licenses, or ownership over our intellectual property.

6.2 User Content:

By participating in the online community, you may have the opportunity to submit or contribute user-generated content, such as comments, posts, or discussions. By submitting such content, you grant Enigma Collective a worldwide, non-exclusive, royalty-free, sub licensable license to use, reproduce, modify, adapt, publish, and display the content for the purpose of providing and improving our services.

6.3 Disclaimer of Warranty

The online course, access to the online community, and associated materials are provided on an "as-is" basis, without warranties of any kind, whether express or implied. Enigma Collective makes no representations or warranties regarding the accuracy, reliability, or completeness of the course content or community discussions. We do not guarantee any specific results or outcomes from your enrolment or participation.

6.4 Limitation of Liability

To the fullest extent permitted by law, Enigma Collective and its affiliates, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your enrolment, participation, or use of the online course or online community. This limitation of liability applies regardless of the legal theory, even if Enigma Collective has been advised of the possibility of such damages.

6.5 Termination

Enigma Collective reserves the right to suspend or terminate your access to the online course and online community at any time, without prior notice or liability, if you violate these Terms or engage in any conduct that we deem inappropriate or harmful to our course, community, or reputation.

6.6 Changes to the Terms

We may update these Terms from time to time. Any changes we make will be posted on this page with a revised "Last Updated" date. It is your responsibility to review these Terms periodically. Your continued use of our website, enrolment in the course, and participation in the community after any modifications constitutes your acceptance of the revised Terms.

Legal Compliance 

Enigma Collective is committed to complying with all applicable laws and regulations, including but not limited to consumer protection laws in the United Kingdom (UK) and the European Union (EU). Our Terms of Service are intended to be in accordance with the legal requirements governing consumer rights and protections in the UK and EU. If any provision of these Terms is found to be inconsistent with or in violation of applicable laws, that provision shall be interpreted and enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

Data Protection and Privacy:

We collect and use your data for purposes such as account management, customer support, and service improvement. We do not sell or share your personal information with third parties for their marketing purposes without your explicit consent.

You have the right to access, rectify, or delete your personal data, and you can exercise these rights by contacting us at info@enigmacollective.io. For more details on our data handling practices, please refer to our Privacy Policy.

Payment and Billing:

When making a payment for our services, you acknowledge and agree to the following:

9.1 Payment Processor:

Payments are securely processed through Stripe, and by making a payment, you accept Stripe's terms of service and privacy policy.

9.2 Payment Authorisation:

By providing your payment information, you authorise us to charge the specified amount to your chosen payment method.

9.3 Billing Information:

You are responsible for providing accurate billing and contact information, and you agree to update this information as needed.

9.4 Payment Security:

We are committed to maintaining the highest standards of security for your financial data. Payment information is encrypted and securely processed.

9.5 Refund Policy:

Before making a payment, please review our refund policy clause for details on eligibility and the process for requesting a refund.

9.6 Payment Confirmation:

Upon successful payment, you will receive a payment confirmation email for your records

Governing Law and Jurisdiction:

These terms of Service will be governed by and construed in accordance with the laws of England and Wales. The Parties to these Terms of Service irrevocably agree that the courts of England shall have jurisdiction to settle any dispute which may arise out of or in connection with these Terms of Service and that accordingly any proceedings may be brought in such courts.

Contact Us

If you have any questions, concerns, or requests regarding these Terms, please contact us at:

Enigma Collective Ltd
Email: info@enigmacollective.io